Explore Winbigler Medical’s Commitment to Patient Care Policies
This page summarizes Winbigler Medical’s policies for patients receiving care directly from our practice. It supplements, and does not replace, our HIPAA Notice of Privacy Practices, which is provided to every patient separately.
Clear Patient Policies for Your Care
HIPAA Compliance Certified
Winbigler Medical is a HIPAA-covered entity. Your protected health information is used and disclosed only as permitted by law, including for treatment, payment, and healthcare operations. Our complete HIPAA Notice of Privacy Practices is provided to every patient and is available on request. We do not sell patient information, and we do not use patient information for marketing.
Transparent Refund & Cancellation Policies
Consultation fees. Patients may cancel a scheduled visit at any time before the appointment for a full refund of the consultation fee. Once the visit has been conducted, the consultation fee is non-refundable, as the clinician’s professional time has been delivered.
Prescription Medication Fees Explained
Prescription medication fees. Because federal and state pharmacy laws prohibit the return and resale of dispensed prescription medications, fees associated with medication are non-refundable once the prescription has been processed for shipment by our partner pharmacy. Prior to shipment, medication charges may be cancelled in full.
Damaged or incorrect shipments.
If a medication arrives damaged, or there is an order error attributable to the practice or its partner pharmacy, please get in touch with us within seven days of receipt. We will arrange a replacement at no additional cost.
Secure Payment Processing
We accept major credit and debit cards, processed securely by a third-party vendor. We do not retain full card numbers in our office systems. Card information is handled directly by our PCI-compliant payment processor.
Card Disputes
We ask that patients contact us first if there is a concern about a charge, so that we can resolve it directly and promptly before any dispute is filed with the card issuer.
Contact Us: For questions about a visit, a prescription, a refund, or any policy described on this page:
Phone: 865-268-5164 Email: intake@winbiglermedical.com
Address: 827 W Broadway Ave, Maryville, TN 37801
Winbigler Medical – Privacy Policy & Messaging Terms
Your privacy is important to us. Keeping your information safe is a top priority at Winbigler Medical. We collect various types of information, including but not limited to your name, email address, date of birth, and payment information. This information is used to facilitate and coordinate your care or your family member’s care under the Winbigler Medical Transitionalist® care model. We will never sell your information. Certain limited disclosures may be required by law or made to treatment partners as permitted under HIPAA.
By becoming a patient at Winbigler Medical, PLLC, you may opt to receive text messages as part of our service offerings. Should you agree to receive text messages to the phone number you provide, you may receive appointment-related notifications and/or marketing communications. You may opt out at any time by notifying our office or by replying STOP. Additional MMS/SMS messaging fees from your carrier may apply. If you wish to opt back in after opting out, text our office number the word UNSTOP.
We employ a range of administrative, technical, and physical security measures to protect your data. Our texting platform is Rhinogram. Please be aware that, like phone calls and voicemails, text messaging may not be fully secure depending on your mobile carrier and device.
For questions about this Privacy Policy, please get in touch with us by texting or calling 865-268-5164 or by emailing our office.
Messaging Terms and Conditions
By providing your mobile number, you agree to receive informational messages (appointment reminders, care coordination updates, account notifications, etc.) and marketing messages from Winbigler Medical, PLLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or contact us at 844-798-8240. You may opt out at any time by replying STOP.